Certified Safety

This online shop provides secure shopping.
The Käufersiegel trust mark certification confirms among others the compliance with consumer protection criteria.

Purchase Price Protection

This online shop reimburses your purchase price in case of non-delivery of products or non-fulfillment of service, regardless how high the price is.
This service is free of charge.

Transparency

Genuine shop ratings ensure transparency. They are your guidance for assessing the quality of an online shop, particularly regarding the goods offered, shipping costs, delivery time and customer service.

The online shop has met all of the quality criteria required for certification.

Status
Valid from Wednesday, 28. May 2014

Period of Validity Wednesday, 28. May 2014 to Saturday, 27. May 2017
About Us

Legal website operator identification:

Guenter Klein
Frohnbachtaler Edelbrände
Bergstr. 2a
54472 Burgen
Germany
Telephone: 06534 940989
Telefax: (06534) 940966
E-Mail: info@frohnbachtaler-edelbraende.de
VAT No.: DE230247751






Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.


We are a member of the initiative „FairCommerce“ since 02.08.2015.
For more information, see: www.faircommerce.de



Certified Online Shop

The criteria for awarding the Käufersiegel trust mark take national regulations that are relevant for Internet trade as well as the implementation of European consumer laws into account.

In the certification process, we examine the compliance with data protection requirements, the transparency of price and shipping cost information and the fulfillment of all prescribed information requirements of further Internet sales in the online shop.

www.frohnbachtaler-edelbraende.de has complied with all of the quality criteria and is Käufersiegel certified. You are buying from a legally sound and reliable online shop.

Complaint form

Do you have reasons for complaint? We will get in touch with the certified trader to find a common solution. to complaint form

Käufersiegel creates trust online:

  • Shop safely in a tested and certified online shop
  • Compliance with certification criteria
  • Purchase price protection with selected payment providers
  • Transparency through shop ratings

Purchase Price Protection

To protect you as a buyer, www.frohnbachtaler-edelbraende.de have committed themselves to offer at least one payment method with customer protection that reimburses your purchase price in case of non-delivery of products or non-fulfillment of service.

www.frohnbachtaler-edelbraende.de offers the following payment method(s) with buyer protection:

Purchase price protection for a secure shopping experience:

  • Protect your purchase price in the case of goods not being delivered without any limitations on the amount
  • At no extra cost
  • Certified online shops commit to offering selected payment methods with buyer protection
  • The conditions and implementation of purchase price protection are the result of the buyer protection guidelines of the relevant service provider

Transparency through shop ratings

Was the delivery punctual, the service perfect, and the item as described?

When you next shop online, trust the judgment of other buyers and use the guidance while shopping online. You can enjoy the feeling of shopping safely online with genuine customer ratings.

Genuine ratings for more confidence

  • Transparency through shop ratings
  • Your online guidance
  • Trust other buyers

Information for interested online retailers

If you are interested in the Käufersiegel Certificate for your online shop, we would gladly advise you on the requirements and conditions.

Simply get in touch with us using the contact information provided. We look forward to hearing from you.

Your contact for building trust on the internet:

German point-of-contact: Händlerbund Management AG

Telephone: +49 341 - 92 65 90
Mo. - Fr. 8.30am - 7pm
Fax: +49 341 - 92 65 9100
Email: info@kaeufersiegel.de